Shipping policy

Last updated: September 15, 2026

At Loovina, every order is packed and checked before it leaves our fulfillment partner. This page explains where we ship, how long it takes, and what happens if something goes wrong on the way.

Order Processing

Orders are prepared for shipping within 1–3 business days after payment is confirmed. Business days are Monday to Friday, excluding public holidays.

During sales, product launches or peak seasons, processing may take up to 5 business days. If processing will take longer than that, we will email you.

Orders placed after 2:00 PM (UTC+1) are processed the following business day.

Where We Ship

We ship to the United States and to the other countries listed at checkout.

We do not ship to the European Union or the European Economic Area. If your delivery address is located in an EU/EEA country, your order will be cancelled and refunded in full.

We are also unable to deliver to PO boxes, APO/FPO addresses, or freight-forwarding addresses. Orders placed to such addresses may be cancelled and refunded.

Estimated Delivery Times

Delivery time = processing time + transit time. Estimated transit times, in business days:

These are estimates, not guarantees. Your estimated delivery window is shown at checkout and in your shipping confirmation email.

Shipping Rates

Shipping rates are calculated and displayed at checkout before you pay, based on your destination and the contents of your cart. Any free shipping threshold or promotion currently in effect is shown on the relevant product pages and at checkout.

Tracking Your Order

Once your order ships, you will receive a shipping confirmation email containing a tracking number and a tracking link.

Tracking information can take 3–7 business days to become active after you receive that email. This is normal: the number is generated when the label is created, and updates begin once the parcel is scanned into the carrier network. If your tracking has not updated after 10 business days, email us at hello@loovina.com with your order number and we will investigate on your behalf.

Split Shipments

If you order several items, they may ship separately and arrive on different days, at no extra cost to you. You will receive a separate tracking number for each parcel.

Customs, Duties and Taxes

Your order ships internationally. Depending on your country, your parcel may be subject to import duties, taxes, or customs handling fees.

Any such charges are the responsibility of the recipient and are not included in the price you paid at checkout, unless the checkout explicitly states that duties are prepaid. Customs policies vary by country; please contact your local customs office if you would like to know more before ordering.

We cannot mark orders as gifts or declare a value lower than the amount paid. Doing so is illegal.

If a parcel is refused at customs or returned to sender because duties were not paid, we can either refund the order minus shipping and any return costs incurred, or reship it once the charges are settled. The choice is yours.

Incorrect or Incomplete Addresses

Please double-check your shipping address before completing your order. We are not responsible for orders shipped to an address entered incorrectly at checkout.

If you spot a mistake, email hello@loovina.com within 24 hours of placing your order with the correct address and your order number. We will do our best to update it before the order is processed, but we cannot guarantee a change once the order has entered fulfillment.

If a parcel is returned to us because of an incorrect or incomplete address, we will contact you to arrange a reshipment. Reshipping costs are payable by you.

Delays Outside Our Control

We make every effort to deliver your order as swiftly as possible. Loovina cannot be held accountable for delays outside of our control, including but not limited to delays caused by carriers, customs clearance, weather, strikes, public holidays, or other unforeseen shipping events.

If you encounter a problem with a delivery already in transit, we recommend contacting the carrier directly with your tracking number — and emailing us in parallel, so we can follow up with our fulfillment partner.

Lost, Stolen or Undelivered Parcels

• Marked as delivered but not received. Please check with your household, neighbours and building management, and allow 3 business days — carriers occasionally scan a parcel as delivered before it is dropped off. If it has not appeared after that, email us at hello@loovina.com and we will open an investigation with the carrier.
• Lost in transit. A parcel with no tracking movement for 15 consecutive business days is treated as lost. We will reship your order free of charge or issue a full refund, at your choice.
• Stolen after delivery. Once a parcel has been confirmed delivered to the address you provided, we are unable to take responsibility for theft. We will still help you file a claim with the carrier.

Damaged Parcels

If your parcel arrives damaged, please do not send it back. Email hello@loovina.com within 48 hours of delivery with your order number and clear photographs of the damaged item and the outer packaging. We will arrange a free replacement or a full refund at no cost to you. See our Refund & Return Policy for full details.

Contact

Questions about shipping? Email us at hello@loovina.com.

Our support team replies within 24 business hours, Monday to Friday.